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TUI Airways Reservations

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About TUI Airlines

TUI Airlines commonly known as TUI is one of the world’s biggest airlines that offer scheduled and charter flight services from the UK and the Republic of Ireland to various destinations in Africa, Europe, Northern America, and Asia. It has been in operation since November 2008 under the name Thomson Airways till October 2017 when it changed to TUI Airways. Its parent organization is the reputable TUI Group. The Airlines with TUI Airways reservations cover 96 destinations from its headquarters at Luton, United Kingdom.

TUI Airways reservations

Booking Flight on TUI Airlines

TUI Airlines online booking facility makes a flight booking on TUI as convenient and as easy as ABC. Just use your favorite browser and go to the TUI’s official website. On the homepage, you can book either a “Return” or “One-way” flight by filling up the required details anytime, anywhere you’re. There are also cheap flights and deals for you to enjoy when you choose the “FLIGHTS” tab on the menu at the top of the homepage and select the “Cheap Flights” option.

Besides the TUI Airlines book flight online, you can do so much more there in regards to booking. There are many holiday packages up for grab, cruises, hotels, and extras all for you. For TUI Airlines flight check in, you can do it online at the comfort of your home and save a lot of time. All you need to do is to fill in the booking number and the last name of the passenger.

TUI Airlines Baggage Allowance

TUI Airlines baggage allowance is based on the type of TUI Airlines flight tickets you have booked. For Flight Only, you can carry up to 10 kg of carry-on luggage with a maximum size of 55 x 40 x 20 cm. You’ll be required to pay some fee to add checked-in luggage with a maximum weight of 20kg or 25kg based on the type of booking. 

For Premium TUI Airlines flight tickets, a passenger is allowed up to 23 kilograms of hold luggage and 10 kilograms of hand luggage. If you have more than a single piece of luggage, TUI Airways reservations requires that no piece of luggage can weigh over 25 kg and not more than 5 bags per passenger. To know more about the TUI Airlines baggage allowance, including Infants and Flights with other airlines check here.

TUI Airways Reservations- Frequently Asked Questions

Can I still get a refund for any holiday extras I had booked?

If a passenger reserved any TUI Airlines holiday extras during your flight booking, or online on “Manage my Booking”, such as additional luggage or extra legroom, the amount the passenger paid for them is going to be included in their refund credit. Keep in mind that any extras purchased online will get a refund back to the passenger’s original method of payment.
If a passenger bought AXA Travel Insurance via TUI, they will be granted a refund back into the credit or debit card they utilized in making the purchase. And if the passenger procured any other TUI Airlines holiday extras, the airline will proactively get in touch with them. 
Also, if the passenger booked any TUI extras in one of the airline’s stores, the airline will contact them to inform you of how you’ll get the refund amount. Finally, for any extra bought via third parties, the passenger is advised to reach out to them directly. 

What will happen if my refund credit expires?

Your refund credit will expire on 31 Oct 2021. At that time, you’ll automatically be granted a refund for the remaining balance you may have on your refund credit. However, if the airline doesn’t have the details of your payment, you’ll receive a call to have the refund arranged.

I paid my booking online with a credit or debit card. How long should I expect to get a refund?

Unless your credit or debit card is expired, TUI Airlines will have your refund processed within 28 days after receiving your refund request.

When can I expect to receive a refund for any extras I booked via TUI Store?

TUI Airlines will refund all extras within 28 days after successfully receiving a passenger’s application for a refund

How can I apply a refund credit to existing bookings?

If a passenger wishes to apply refund credits to existing bookings, they require contacting TUI Airlines and get assisted by one of the airline’s Travel Advisors. The airline is dedicated to ensuring that their system is working right so that passengers will be able to do this through the “Manage my Booking” option on the official website soon. In the meantime, all passengers have to contact the airline regarding the matter. Additionally, passengers are requested to allow some extra time when they call as the TUI’s call center teams are very busy at the moment meaning that call could take longer than normal. Passengers call through the number 0203 451 2688 between 9:00 AM and 7:00 PM Monday to Friday.


Making TUI Airlines reservations is easy and convenient through the online platform. If you have any issues regarding your booking or refund, please contact the TUI customer care center using the phone number and at the time indicated above. 


Call Now: +1-855-936-0304