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SriLankan Airlines Reservations

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About Sri Lanka Airlines

SriLankan Airlines is the national airline and one of the flag carriers of Sri Lanka. Since its establishment in 1979, the airline’s reputation has grown a big deal as a world leader in air travel services that are comfortable, safe, reliable, and punctual. The airline continues to expand and diversify its wide selection of products and services to greater heights. Its headquarters are at Bandaranaike International Airport, Colombo. SriLankan Airlines is dedicated to offering convenient access to its 99 destinations within 47 countries across the globe. To ensure the highest level of convenience for its customers, the airline provides an online facility through its official website to facilitate easy and fast SriLankan Airlines reservations

SriLankan Airlines Reservations
SriLankan Airlines Reservations

SriLankan Airlines Flight Facilities

Currently, SriLankan Airlines boasts of a fleet of at least 21 aircrafts inclusive of 13 A330 and 8 A320/A321 aircraft. All the brand-new A330-300 aircraft features a wide range of facilities that make air travel to blend harmoniously with Sri Lanka’s uniqueness. With aircrafts’ cabins decorated with motifs that include the diversity and the Island’s beauty of nature, it includes the most advanced and sophisticated facilities to make passengers flight incomparably convenient. 

If you’re traveling soon, perform SriLankan Airlines online booking and enjoy your trip while relaxing in uncompromised comfort on board in the airline’s sophisticated Business Class seats that transform into a flatbed. With additional space and amazing on-demand entertainment, each seat includes direct aisle access. 

The modern Economy Class seats on SriLankan aircraft offer a pleasant and comfortable flying experience to the passengers and allow them to relax and enjoy the latest movie on-demand accompanied by real hospitability the airline is reputable for. 

With the in-seat and mood-lighting power to facilitate the use of electronic devices throughout all flight classes, the passengers can also power their devices and stay engaged throughout their long trip. The flight mobile phone and Wi-Fi connectivity will also help to keep the passenger productive throughout the journey because they can access the internet, text or make calls or send emails to their friends during the flying session.  

SriLankan Airlines Baggage Allowance 

The maximum weight of baggage allowed on SriLankan Airlines depends on the class of flight a passenger is traveling in. For Business Class, a passenger is allowed a maximum baggage weight of 40kg with a maximum dimension of 62 inches. 

For Economy Class, passengers are allowed a maximum baggage weight of 30kg with a maximum dimension of 62 inches. For infants in all classes, baggage allowance of 10kg maximum with 62 inches maximum are allowed. 

While doing SriLankan Airlines booking, it’s good to keep in mind that baggage allowances might vary depending on the cabin class and route of your flight. Passengers can check out for more information about the baggage allowance on the SriLankan official website. 

SriLankan Airlines 24 Hours Cancellation Policy

If a passenger did SriLankan Airlines book flight online, then they can receive a full refund minus any cancellation charges if they cancel their ticket within 24 hours. The SriLankan Airlines 24 SriLankan cancellation facility can be accessed by passengers who made their booking online using debit or credit cards. 

The 24-hour cancellation facility is also available only for SriLankan Airlines flight tickets where the departure of the first flight is not less than 72 hours of the ticket booking. If a cancellation request is submitted following 24 hours after making the booking, relevant fees will apply. All other requests for refunds ought to be submitted through the Refund Request Form online and will be subjected to standard refund charges. 

SriLankan Airlines Reservations- Frequently Asked Questions

1. How do I get my refund?

If you purchased your ticket online or via the SriLankan Airlines mobile App, you can as well as send your refund request online by filling up the Refund Request Form available on If you booked via a travel agent, you’re required to contact them and request your refund. Also, if you purchased tickets at the SriLankan Airlines ticketing office, reach out to the office for the same. 

2. What’s the timeline for refund submission?

Passenger must submit their refund requests as soon as possible. Any requests sent within 5 hours before the departure of the scheduled flight are subjected to No-Show charges. 

3. How will I get my refund?

Refund amounts will be transferred back to the same method of payment that was utilized during the purchase of a ticket. If a passenger used one debit or credit card to pay for the ticket and later another card to pay for changes on the ticket or buy an extra service, the refund is going to be a credit to the card that was utilized for the initial purchase. If the amount being refunded is over the original ticket amount, the payment balance will be a credit to the second card. 

4. How can I know if my ticket is eligible for a refund?

It’s easy to check your refund eligibility online on SriLankan Airlines’ official website by choosing the “Manage My Booking” option and following on-screen instructions. If you have a non-refundable ticket, you can still get country taxes back when you submit SriLankan Airlines Refund Request Form online. 

5. How can I know that my refund request has been successfully been sent?

On successful submission of the refund request, you’ll receive an email confirming the same to the email address you provided while you were making the request. If you don’t get the mail, please check it on your spam folder and if you still can’t find it, resubmit the request.


SriLankan Airlines provides world-class air travel services to all its customers. If you wish to travel on this carrier, you can easily make SriLankan Airlines reservations online. You can also do SriLankan Airlines flight check-in online as well on their intuitive website. If you have further queries, please contact the airline’s customer care center at any time. 

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