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Avianca Airlines Reservations

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About Avianca Airlines

Avianca Airlines is a well-known carrier in Colombia. The airline was founded in 1919 but started its operations shortly afterward. At the moment, the airline boasts of an eye-popping fleet size of over 100. Apart from that, the airline flies to over 110 destinations across the world, both local and international. It may interest you to know that the headquarters of Avianca Airlines is in Bogota in Colombia.

This well-researched article will spill essential travel policies that clients need to know. You’ll get a rare chance to understand how to book Avianca Airlines reservations. Additionally, you’ll also know about other equally essential travel policies.

Avianca Airlines Air Ticket Booking

A client must know how to complete an Avianca online booking. Travelers are free to reserve a seat on the airline’s official website. All you need to do is fill in a form, including all the essential personal and flight details. After that, you ought to settle the required booking fee.

Technically the airline offers multiple online payment options. The beauty of online payment is that it reflects immediately on the system. A traveler can also opt to dial the Avianca Airlines reservations number +1-855-936-0304. Customer care agents are always on standby to answer calls. You’ll be happy to know that the agents won’t charge you for the service.

Interestingly, Avianca Airlines equally allows some offline booking methods. For example, you’re at liberty to visit the airport to book a reservation. The exciting reality is that you can pay the booking fee in cash if you book at the airport.

Is that all? No, the airline equally permits one to request assistance via email. Please ensure that you include all the necessary details in your email. Additionally, you must pay for the Avianca Airlines reservations first.

Avianca Airlines reservations

How Can I reach Customer service?

Unlike in the past, there are multiple ways of reaching customer service. Firstly you can dial the Avianca Airlines reservation number; the number is +1-855-936-0304. Alternatively, you can call +1-855-695-0023 for immediate assistance. The airline has several customer care representatives to attend to their customers. Fascinatingly, you can request the representatives to book a reservation for you.

Similarly, you’re free to ask the agents to nullify an Avianca online booking at no charges. That’s not the only option available; you may choose to email customer support. Ordinarily, the airline responds to email within 24 hours.

Lastly, you’re at liberty to visit Avianca Airlines head offices, located at the airport. There are several agents there to help you out on time.

Avianca Leisure Group Bookings

Avianca Airlines gives you the freedom to book a leisure group booking. However, a group must comprise at least ten members or more. The best way to reserve this booking is to dial the Avianca phone number. Alternatively, you can request a quote on the airline’s official website.

Usually, each group booking enjoys a fantastic discount of between 5 to 10 percent. Additionally, group members do not have to pay up the booking fee at once. Instead, you can pay the amount slowly, but you must complete the payment before the departure date.

Baggage Policy?

Every airline has its baggage policy; Avianca Airlines is no different. Usually, the airline allows an Economy passenger to bring only one bag. On the contrary, a Business class passenger can carry a maximum of two travel bags. Please note that for Economy class, luggage must not exceed 23kilograms.On the contrary, for Business class, your baggage must be under 32 kilograms.

All passengers must present their baggage for both inspection and weighing. If a bag exceeds the set limit, you can load it onto the plane. The reality is that the airline charges a small baggage fee for each travel bag you carry. Please ensure that you pay the baggage fee during Avianca online booking.

Today, a traveler will pay a baggage fee of $100 for a bag between 23kgs to 32 kg. On the flip side, for a piece of luggage between 32 kilograms to 45 kilograms, you’ll have to pay$160 per bag. Cheer up as it’s not mandatory to clear the baggage fee when booking Avianca Airlines reservations.

Pet Policy

Avianca Airlines has the most detailed policy on pets. A passenger is free to transport a pet with this airline. However, today you can only travel with either a dog or a cat. Kindly note that your animal must not weigh more than 45 kilograms. The airline will charge you a small booking fee for your pet.

A traveler needs to clear the required fee while completing an Avianca online booking. Regularly, the airline charges a pet fee that ranges between $130 to $150.

Fascinating Avianca Airlines Policy on Pregnancy

Avianca Airlines does not prohibit pregnant women from flying with them. If you’re over 30 weeks pregnant, you should get a medical certificate from a qualified medic. Similarly, if you have a newborn baby, you must equally present a medical certificate for clearance. You’re free to submit the document when booking Avianca Airlines reservations.

 It would help if you took a few days to recover to avoid jeopardizing your pregnancy.

Circumstances Under Which you Must Present a Medical Certificate

Avianca Airlines does not demand a medical certificate from the passengers. However, there are specific circumstances under which you must provide this document. As hinted above, you can submit the file during Avianca online booking. Here are these exceptional circumstances.

  • If a passenger is more than 30 weeks pregnant.
  • In case a customer wishes to travel, with a newborn baby.
  • If you’ve undergone, surgery recently


  • In case you’re suffering from an acute disease.
  • In case you are suffering from a respiratory disease.
Refund Policy

Just like other airlines, Avianca Airlines has an elaborate refund policy. Typically, if you request a refund within 24 hours, you’re eligible for a full refund. On the other hand, if you delay beyond 24 hours, you’ll need to cough up a flight cancellation fee. Passengers need to note that the refund policy only applies to valid Avianca Airlines reservations.

Frequently, the airline only refunds the customer who paid the booking fee. This reality explains the essence of using your credit card to pay the booking fee. Additionally, the airline utilizes the same payment method one used when completing an Avianca online booking.

In most cases, the airline takes less than 21 days to process all refunds. Therefore if your repayment delays beyond this period, contact customer support.

Avianca Flight Booking – Frequently Asked Questions

1. Will the airline ban me from flying if I disregard any travel policy?

Not, necessarily. It will depend on the mistake you’ve made. For example, if the airline catches you as you attempt to sneak in an illicit item, they may ban from the flight. On the contrary, if you make a small mistake, the airline may excuse you.
The airline encourages clients to adhere to the travel rules to enjoy a smooth flight. Remember that these rules aim at guaranteeing the passenger’s safety. For example, would you feel safe if the airline allowed passengers to carry weapons?

2. Should I notify the airline in advance if my luggage is breakable?

Yes, you should! Prior notification will help the cabin crew to advise you accordingly. In some cases, they may advise against carrying the goods. At least you’ll get to use a cargo plane to transport your products. Nobody would like to incur a loss when their goods get damaged.
Please note that breakable luggage does not attract an extra booking fee. Therefore you’ll pay the same amount for Avianca online booking as any other passenger.

3. Will the airline allow me to carry my medical device like a POC?

Yes, you can! If you have any unique medical condition, you’re free to carry your medical device. However, you need to notify by dialing Avianca phone number. Apart from that, you need to get a medical certificate from a qualified medic. The certificate must give you the green light to travel.
Ordinarily, the airline won’t charge you extra payment for the medical device. Usually, sickly passengers ought to sit close to the window. This fact explains the essence of informing the support team early enough.

4. Does Avianca Airlines sell suitcases at the airport?

No, they don’t! Unfortunately, the airline does not sell suitcases at the airport; you need to buy a travel bag elsewhere. Luckily for you, online stores sell high-quality travel bags. For this reason, you can quickly get one at an affordable price.

5. Does the airline offer a discount to passengers with a disability?

No, they don’t! However, the good news is that the airline offers special assistance. The good news is that you won’t pay an extra fee for help. Avianca Airlines aims at guaranteeing the comfort of all passengers at all times.


Avianca Airlines keeps drawing droves of passengers for several reasons. Hundreds of customers laud the Avianca Airlines reservations process. Apart from that, you’ll realize that the airline sells affordable air tickets. Not to add, that the airline has the most customer-friendly travel policies.

Call Now: +1-855-936-0304